How confidence, communication, and community can result in a happier staff and public computers that hum
In a small mountain town in southeastern New Mexico, Phyllis Reed directs Ruidoso Public Library with little outside technical help. Despite its somewhat oxymoronic name (Ruidoso means “noisy” in Spanish), and the fact that the clientele population snowballs during the winter, the library runs smoothly and efficiently. This efficiency is due, in large part, to the director’s unspoken rule of thumb: give people a fish and they’ll eat for the day, but teach them how to fish and they’ll eat forever. Reed believes that everyone – colleagues and clients alike – benefits best by sharing, by not hoarding information, and by daring to problem solve and learn as a team.