Troubleshooting Bootup Problems

Scenario 1: You don’t see anything on the screen at all

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DESCRIPTION
NOTES
1 Check that both ends of the monitor’s power cord are plugged in tightly.
 
2
Check that both ends of the power cord are plugged in tightly.
 
3
Is the surge protector plugged into the wall? Are there lights on the surge protector?
 
4
Press the power button on the CPU. Which lights, if any, are lit up on the front of the tower? What color are they?
 
5
Press the power button on the monitor. Does the monitor’s power button light up? What color is it?
 
6
If you see power lights on the monitor and the tower but nothing on the screen, make sure the brightness and contrast on the monitor aren’t set to zero. Usually they should both be set between 70 and 90. The monitor controls are different for each model, but they’re usually found near the bottom of the monitor. Consult the monitor’s manual for more information.
 
7
If you still don’t see anything on the screen, contact tech support.
 

Scenario 2: You see some bootup messages, but the computer doesn’t make it to the logon screen.

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DESCRIPTION
NOTES
1
Turn the computer off, let it sit for 30 seconds and turn it
back on.
 
2
If you still can’t log on, make sure you’ve removed all CDs, DVDs, floppy disks or USB drives. Reboot.
 
3
If you’re comfortable accessing the BIOS, get into the BIOS and make sure that the hard drive is set as the first boot device. Exit, saving your changes.
 
4
If your machine runs Windows and you’re familiar with last known good configuration or restore points, press F8 to access the menu. Reboot.
 
5
What was the end user doing before the computer began malfunctioning?
 
6
Has anyone added new hardware or software to this machine recently?
 
7
Where does the machine stop? Does it freeze, turn off or reboot? Does it show any error messages? Write all of this information down.
 
8 Contact tech support.
 

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