Software Troubleshooting Steps

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DESCRIPTION
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1
Close all open programs and dialog windows.
 
2
Restart the program and try to re-create the problem.
 
3 If the problem recurs, turn off the computer, let it rest for ten seconds and turn it on again.
 
4
Log on and try to re-create the problem.
 
5
If the problem recurs, did you change any configuration settings recently? If so, reverse the changes.
 
6
Did you install new hardware or software recently? Uninstall and try to re-create the problem.
 
7
If the problem recurs, record the exact sequence of actions and clicks that generated the unexpected results. Also describe in detail how the program reacted and why that reaction was abnormal or undesirable.
 
8
Finally, write down word for word the text of any error messages that you see.
 
9
Also write down the name of the computer that’s experiencing the problem. On most Windows machines, go to Start -> Run, and type in sysdm.cpl. Click on the Computer Name tab. Write down the full name of the computer.
 
10 Contact tech support.
 

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