Editor's note: This piece was originally published on Medium.com and is reprinted here by permission of the author and Caravan Studios.
Our team doesn't have answers. What we have is a process, a methodology.
It might seem strange to admit what we don't have. It's our methodology that gives us that confidence.
We believe that knowledgeable and engaged community members have many answers. We use the first phase of our methodology to facilitate discussions that turn those answers into actionable design questions and technology innovations.
We recently had an opportunity to work with experts and interested people at the Indianapolis Public Library to consider how their ideas might fuel a technological tool that connects people to emergency food assistance. As often happens, we were all surprised by what happened next.