Samantha Lopez works on the Public Library Association's (PLA's) Project Outcome. Project Outcome is a free online toolkit designed to help public libraries understand and share the impact of essential library services and programs. The toolkit offers simple surveys and an easy-to-use process for measuring and analyzing outcomes. Project Outcome also provides libraries with the resources and training needed to apply their results and confidently advocate for their library's future. We want to raise awareness about this excellent free resource by showing a bit of what it can do.
This article is an excerpt of a larger piece by PLA's expert in measuring library outcomes, Samantha Lopez. It first appeared in PLA's Public Libraries magazine (PDF) and is reprinted here by permission of the author and PLA.