technology learning

Staff Learning Teams: Ensuring Customer Service Excellence

The Edge Initiative toolkit helps libraries assess how their community is using library technology, identifying strengths and also areas for improvement. The toolkit includes benchmarks and Benchmark 8 states, "Libraries have sufficient staff with technology expertise to help patrons achieve their goals." This article will highlight one library's approach to fostering staff technology skill building.

Who is in YOUR unofficial support network?

Happy birthday to Chris Peters, MaintainIT Cookbook author and one of my favorite people to turn to when I need to better understand something about library technology. If he doesn't know the answer to a question I ask, he sees that as a challenge and soon he does know and explains it to me, too.

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.