Evaluating and Choosing an Issue Tracking System for Your Library

I don't envy all the small technical support departments out there trying to maintain 150 (or more) computers and support 60 (or more) colleagues with three to five full-time staff (or less). I imagine that on bad days managing this kind of tech support operation resembles nothing so much as managing a kindergarten class. Do your peers know how to form a line and stay there patiently until their turn comes along?

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