patron training

Immigrant Asset Mapping at Halifax Public Libraries

Immigrant Asset Mapping at Halifax Public Libraries

Immigrants are such a hot-button issue these days that we decided to search for a library that does excellent work to serve these specialized patrons. The U.S. immigrant population is roughly one in six people. Canada is having an immigration spike as well, and the Halifax Public Libraries in Nova Scotia are doing good work to serve them.

To touch or not to touch: Patron devices in the library

It has been a week since our first Edge Initiative benchmark webinar, but I keep thinking about the questions and ideas that were shared. In the webinar, we were discussing Benchmark 1:

Staff and Public Technology Training Programs

These excellent examples of library training programs can help you design innovative workshops and plan for training. Some of these were devised for staff training purposes but could be easily adapted for public training, or vice versa. If you need specific lesson plans, handouts, or PowerPoints, read this post for library and nonprofit websites that share their materials for free. If your library has a technology training program or if you know of other great examples, please share in the comments.

Are you a trainer? Accidentally?

If you answered yes--even with a bit of unease and hesitation--read on, this webinar is for you.

Stephanie Gerding, a talented author, trainer, and librarian, will be sharing her immense knowledge of training techniques with those who didn't expect to have training listed on their job description (or for those who want to learn more!).

Never fear, Stephanie is here!

TechKnow Rodeo shows patrons the ropes

Using a theme can make technology training more compelling and downright fun!!

In March 2007, the Tuolumne County library in Sonora, CA held a wildly successful "Techknow Rodeo" that introduced the community of 5,000 to the many electronic resources available through the library, and set the stage for future training sessions

"We wanted to make it a fun environment and take away any intimidation," said library director Connie Corcoran.

A commitment to patron training

Whether formal or informal, planned or unplanned, most libraries offer some variety of patron training. Call it what you may, when a librarian bends over a public computer and offers help to a puzzled patron, that’s training, too.

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.