kindle

Best Practices for Helping Patrons with E-Readers

E-reader assistance

"I love that I can check out e-books from you … but I have no idea how to make them work."

The other day, my friend and I had a work party at my local library. My friend had another agenda, however: to finally figure out how to check out e-books from the library on her iPad. Despite being tech-savvy, she was having issues getting through all of the different steps the e-books required to work on her iPad.

Turns out, this happens frequently. My colleague Jim Lynch wrote about his personal experience in Why Is It So Hard to Use E-Books from the Library?

A Quick Guide to Making Online Tutorial Videos

The demand from patrons in the Sonoma County Library (SCL) system for e-reader assistance was high — and something needed to be done. At the time, I was working as a part-time circulation technician, and I was aware of the need for something that could help people at home, or that nonprofessional staff like myself could direct people to during busier times at the reference desk.

Our library's Kindle

Due to the rise of e-book readers lately, we have decided to purchase and play with an Amazon Kindle. I chose the Kindle since it is the apparent leader in the e-book market right now, but it looks like things might be changing with the increasing number of e-book readers entering the market. With the recent announcement of the Apple iPad, things are going to get interesting.