it management

Evaluating and Choosing an Issue Tracking System for Your Library

I don't envy all the small technical support departments out there trying to maintain 150 (or more) computers and support 60 (or more) colleagues with three to five full-time staff (or less). I imagine that on bad days managing this kind of tech support operation resembles nothing so much as managing a kindergarten class. Do your peers know how to form a line and stay there patiently until their turn comes along?

What is Cloud Computing and How will it Affect Libraries?

As with many questions about the future of technology, I’m afraid that the only completely honest answer to the questions in the title of this post is probably “I don’t know and neither does anyone else”. So pardon me while I make a provisional attempt to answer this unanswerable question.