Greetings, librarians and TechSoup readers! My name is Jim Boyd, and I’m a midwestern librarian who, like you, has been in the tech trenches for the last couple years, watching as more and more of our users come into our libraries with more and more gadgets, computer questions and technological needs. I recently had the chance to speak to some of you about that very topic at the 2011 Library Technology Conference in St. Paul, Minnesota, in March. I was hosting a presentation called, “When Did I Become Tech Support?: Shepherd in the Rural Digital Wilderness”.