benchmark

Finding data about your community

Are you conducting a Community Assessment for planning? This article includes resources for finding existing information for your community. There is a wealth of data available about your community courtesy of federal websites, state publications and databases, and local contacts. 

Spotlight on Planning, Privacy, and Passion

Have you had a chance to read our new Library Spotlight? It profiles Laura Speer and the Fayetteville Public Library. Laura and the library are spotlighted for their success with Library Edge Benchmark 10, which includes technology management policies, with hardware and software upgrades, network security policies, and patron privacy policies. 

Hands-on e-reader training for library staff: The NTLP success story

Last year’s Pew Internet report on Libraries, patrons, and e-books looked at how libraries are responding to the growing popularity of e-books. The study found that, “Librarians often are anxious about the new set of demands on them to learn about the operations of new gadgets” and had positive experiences with hands-on training.  In this article, we’ll overview a successful hands-on e-reader training initiative in Texas.

Seven success-makers chime in

We've interviewed a lot of people from libraries for the Edge Initiative. In our interviews we're trying to uncover what factors or best practices aligned to create a situation for success in a particular benchmark area. In our seven published Edge Spotlights, we uncovered that it all comes down to...

Edge Benchmarks: Gadget Instruction

In this blog series, we are exploring various technology training models in public libraries and sharing tips and real life success stories. In our last post, we looked at how to use volunteers as technology instructors in order to increase the impact of technology training programs. In this post, we look at how to expand technology training to include gadgets and mobile devices. We share best practices for using both library and user devices and for training on a wide range of platforms.

Feedback on Edge Benchmark: sharing expertise & best practices

We've been surveying the library community to get feedback on the Edge Initiative's beta benchmarks. Beta Benchmark 9 focused on libraries sharing their best practices and expertise. The new version of the benchmarks was just released, strengthened by your feedback! A bit of tweaking and consolidation happened so that Benchmark 9 is now Benchmark 6. There have been a few changes to the indicators, however the core benchmark remains the same. 

Evaluate and continually improve public technology services with the Edge Benchmarks

After gathering extensive feedback from the library field and testing beta benchmarks with libraries around the US, the Edge Coalition has completed the Edge Benchmarks Version 1.0. The benchmarks can help library staff understand best practices in public access technology services and determine what steps need to be taken to improve technology that is being provided to the public.

Broadband Basics: Webinar Follow-up

Thanks to everyone who attended today's "Broadband Basics for Public Libraries" webinar! A special thanks to guest speaker Kieran Hixon. If you missed the webinar, but are interested in learning more about broadband, you'll definitely want to check out the recording and the resources (linked to below).

Tech Training Resources

Thanks to everyone who attended today's "Better Together: Tech Trainers Sharing Expertise" webinar. A special thanks to everyone who shared resources and ideas.If you missed the webinar, but are interested in tech training, you'll definitely want to check out the recording and the resources!

Savvy staff, Better Service, Happier Community

During Tuesday's webinar, "Tech Savvy Staff", Penny Talbert and Stephanie Zimmerman discussed the Ephrata (PA) Public Library's approach to increasing staff technology know-how. One of things that I found especially interesting was Penny's assessment of the outcomes she has witnessed since implementing their staff competencies program.

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This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.