benchmark 8

Staff Learning Teams: Ensuring Customer Service Excellence

The Edge Initiative toolkit helps libraries assess how their community is using library technology, identifying strengths and also areas for improvement. The toolkit includes benchmarks and Benchmark 8 states, "Libraries have sufficient staff with technology expertise to help patrons achieve their goals." This article will highlight one library's approach to fostering staff technology skill building.

Tricks and Treats for Staff Technology Training

Thank you again to Mick Jacobsen and Toby Greenwalt from the Skokie Public Library (IL) for starring in today's Edge Initiative webinar! If you missed the session, you'll be glad to know it was recorded. The archive is available now.

Atomic Training: A Resource for Technology Learning

As we prepare for Thursday's Edge Initiative webinar with Mick Jacobsen and Toby Greenwalt from Skokie Public Library (IL), we're highlighting useful technology training resources. Whether your library is training its staff and volunteers to use Windows 8 or Excel, or helping patrons learn to use Google, the Atomic Training Donation Program at TechSoup can help you get started.

Staff Technology Skills: Stories and Resources

Next week, we'll be talking to Mick Jacobsen and Toby Greenwalt about staff technology skills training (register here). It's an important topic and one we regularly address here at TechSoup. As we prepare for next week, we've gathered some of our favorite recent posts and spotlights related to staff training. Enjoy!

How do you learn to troubleshoot technology?

Many people working in libraries spend a significant amount of time troubleshooting technology (printers, computers, wireless routers, etc.). If you're new to this role and are perhaps an "accidental techie", without a background or training in fixing technology, how do you gain the skills you need? And how can you feel prepared to address problems and issues you may not be able to anticipate?

Staff Technology Skills Training at Sacramento Public Library

When Denise Davis, Deputy Library Director of the Sacramento Public Library, discussed the library’s experiences with the Edge Initiative last month, webinar participants wanted to know more about the staff technology skills training that Denise mentioned. In this post, Amy Calhoun, Sacramento Public Library’s Virtual Branch Coordinator, tells us more.

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.