Savvy staff, Better Service, Happier Community

During Tuesday's webinar, "Tech Savvy Staff", Penny Talbert and Stephanie Zimmerman discussed the Ephrata (PA) Public Library's approach to increasing staff technology know-how. One of things that I found especially interesting was Penny's assessment of the outcomes she has witnessed since implementing their staff competencies program.

Happier library users, a more confident staff, an improved image in the community, and increased donations: the program has garnered many benefits for the library and community. I would guess that the culture of learning that has been created at the Ephrata Public Library will continue to have positive impacts. By sharing their expertise and experiences, Penny and Stephanie have helped extend those benefits beyond their community to potentially benefit other communities, too.