Asking Your Community about Technology Needs

A big thank you to Sam Becker for providing an introduction to the Impact Survey today. And thank you to Gretchen Pruett for sharing her experiences with the Impact Survey and the Edge Initiative at the New Braunfels Public Library (TX). If you missed the session, you will be glad to know it was recorded. Feel free to share the recording with others!

What is the Impact Survey?

Understanding your community is essential to providing patrons with the technology services they need. The Impact Survey is an online survey tool designed to help public libraries better understand their communities and how people use technology. By using this survey, which was created by the University of Washington Information School, you can save the time and costs associated with writing, programming, analyzing, and reporting an in-house survey. The Impact Survey asks patrons about how they use library technology services like public computers, wireless networks, online resources, digital literacy training, and more.

How does it work?

The tool includes:     

  • Cut and paste code with a variety of options for linking to the survey.    
  • Easy-to-read data-oriented reports detailing survey results in charts and graphs.    
  • Advocacy-oriented communication tools showcasing survey results.    
  • Downloadable data for libraries that want to do deeper analysis of their survey results. 

Edge Initiative

Conducting patron surveys and communicating the value of public access technology to stakeholders are some of the key indicators of the Edge Initiative. Using the Impact Survey to assess library services and gauge progress over time can help a library achieve success with the Edge benchmarks. Interested in learning more about the Edge Initiative? Check out one of our other archived webinars!

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