Public libraries have become hubs for innovation and community engagement. Library programs and services must respond to community needs, changes in technology, and fluctuations in funding. To design them, library workers must listen closely to library users. Libraries are using collaborative, community-driven design processes to generate ideas, build engagement, and solve problems.
During our May webinar we showcased two examples of libraries that have led community-driven design processes. Our guests were Chris Kyauk of the Alameda County Library in Northern Calfornia and Sarah Washburn of Caravan Studios, a division of TechSoup.